Order process
For orders and enquiries, please contact info@evelinetorfs.com.
To place an order, please sign the provided quotation and return to info@evelinetorfs.com. A deposit of 50% of the total purchase price will be required to finalize your order and begin production. Please make sure to include a proof of payment.
With the act of paying, you finalize your order and you agree on the general terms and conditions.
You will receive an e-mail confirming your order.
Each item is produced with care and precision once your payment is received. Production time can take up to 6 weeks depending on the design and type of gemstones used. In case of delay, the customer will get notified. If you are celebrating a special moment causing your order to be time sensitive, please indicate this beforehand and we will do what we can to meet your deadline.
After production, you will receive an e-mail confirming that your item is ready to be picked up or shipped (see ‘Delivery’). Enclosed to this e-mail you will also find the invoice for your order.
The remaining 50% of the total purchase price is due upon receipt of the invoice. Please note that no item will be delivered before payment is received.
Appropriate payment information is included in the quotation and final invoice.
Please keep in mind that all items are ‘made to measure’ and therefore corrections, exchanges or returns are not offered for change of mind (for example in the case of an error of size or text).
Each bespoke item is created in close collaboration with Eveline Torfs. Whether you are buying for yourself or a special person, we first find the fitting design for the person who will wear bespoke item. Once the style is set, we set out to find the right gemstone and color (if any) which is best suited to your budget and taste. Finally, the piece can be further personalized by choosing an engraved message or date to remember your meaningful moment by forever. The entire flow of design is completed during a personal appointment for local clients or by e-mail.
Once the design and gemstone (if any) have been chosen, we will send you the final quote. At this stage we will be able to advise on an estimated completion date for your special piece. The lead-time depends on the type of project, the speed of decision making and the rarity of the desired gemstone (if any).
The first appointment will always be free of charge. Follow-up appointments, however, will be charged in case you decide not to purchase the item that has been designed or talked over after the first appointment. In case you purchase the item, additional follow-up appointments (fitting included) are free of charge up to a maximum of 2 per order. All other appointments on your request will be charged.
For enquiries, please contact info@evelinetorfs.com.
Items including white diamonds starting from 0.50ct are delivered with a gemological certificate by GIA, IGI or HRD. Diamonds below 0.50ct can be certified upon your request and will be charged.
Ring
If you are ordering a ring and are not aware of the ring size, don’t worry! We recommend that you confirm appropriate sizing prior to placing your order as follows:
- Option 1. Use a homemade or purchased ring sizer. Please contact info@evelinetorfs.com in case of questions.
- Option 2. Find a ring you or your loved one already own and which properly fits the intended finger.
- Measure the inside diameter of the ring (in mm). You can measure with a ruler from side to side (excluding the metal) or draw a circle with a fine pencil using the inside of the ring as a template. Measure precisely and capture the largest number of millimeters when in doubt. Then, refer to the ring size chart below to find the correct ring size.
- Bring the ring along with you to the atelier and have it measured for you.
Please keep in mind that the size of the fingers on the left versus the right hand can differ significantly. Be sure to measure on the hand where you intend to wear the ring. Be aware your hands are broader in the summer than in the winter due to heat.
Engagement and wedding rings are traditionally worn on the ring finger of the left hand, but this is definitely not a must!
Necklace
Necklaces are offered in different sizes. Please refer to the necklace size chart below to see what each size looks like.
Delivery
Items are picked up by the customer at the atelier.
Delivery by shipping is on request and at your own responsibility, please contact info@evelinetorfs.com.
Please note that no item will be delivered before payment is received. Appropriate payment information is included in the quotation and final invoice.
Warranty
We apply the legal minimum warranty period of two years in case the goods are not conform with the order placed. This means that faults or defects (if it appears that this was a hidden defect or if the defect was already present before the delivery) to the product until two years after the delivery will be repaired free of charge if possible.
However, we will not be held to warranty in the following cases: inappropriate or unjustified use of the item; modification and repair of the item without our consent; if the, even partial, defects have been caused intentionally, or by serious negligence, improper care, or lack of maintenance; in the event of the loss of one or more gemstones, unless expert in-house analysis demonstrates that the loss was a result of a manufacturing error; if the original invoice and certificates cannot be supplied, have been altered of became unreadable.
In the above-mentioned cases, restoring is at cost and we cannot be held liable or responsible in any way.
The customer is responsible for return (including return shipping costs) and liable for any damage, loss or theft incurred during transportation or repair. In case of shipping, we recommend using a courier service with full insurance to return your item. Please ensure the shipment requires a signature on delivery and the item is adequately packed and padded (as plain as possible without any logo or mentioning of fine jewelry).
Please contact info@evelinetorfs.com prior to returning your piece, and ensure that all details, including your order number, are included.
Please note that if any other jeweler undertakes work on one of our items, including resizing or repairs, this warranty will be voided. Therefore, we strongly recommend returning items for repair or resizing to us.
Stone settings need to be checked every year by us. Only under this condition, lost stones might be replaced. In case severe damage to the stone setting is done, the lost stone will be replaced at cost of the client.
Repair or service
If your piece needs repair or service (for example cleaning and polishing), please contact info@evelinetorfs.com prior to returning your piece, and ensure that all details, including your order number, are included.
We will provide you with an estimate of the repair or service.